Frequently Asked Questions

Enrollment Questions
What is MyChart and what are the benefits of signing up?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
How long will it take for my test results to be available online?
Why are certain test results not shared electronically?
If some of my health information is not correct, what should I do?
If I send a message to my doctor’s office, when can I expect a reply?
Viewing my Family's medical records online
May I view a family member’s medical record?
Where can I get a proxy consent form?
May I ask questions regarding a family member from my account?
Can my spouse and I share one account?
Proxy Access
Why does my ex-spouse have proxy rights to my child’s medical record?
If I have a parenting plan in place, can I limit my spouse from access to my child's medical record?
Why do I not have access to the online medical record of my child who is between the ages of 13 and 17?
Why as a parent or Foster parent can I not have access to my child's online medical record when CPS has obtained custody?
If I am caring for a minor child and am not the parent, why do I need proof of guardianship?
My spouse, parent, or sibling signed a "Friends and Family" consent for me to get information. Does this entitile me to proxy access to their online medical record?
How do I sign up for Proxy Access?
May I sign up and at the same time request proxy access to my children's records?
After I Have Enrolled
I forgot my password. What should I do?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
How do I get a new access code if mine doesn’t work, has expired, or was never received?
Is my access code my user ID?
Technical Questions
Is my online medical record secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to be able to use my online medical record?
What are the site requirements?

What is MyChart and what are the benefits of signing up?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It allows secure use of the Internet to help manage and receive information about your health. With MyChart you may use the Internet to:

  • View your health summary
  • View test results
  • Book or request medical appointments
  • Request prescription renewals
  • Pay your bill
  • Access trusted health information resources
  • Communicate electronically and securely with your medical care team
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Is there a fee to use MyChart?

No. It is a free service offered to our patients.

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How do I sign up?

Patients may request a MyChart activation code letter at a visit or you may call Customer Service. The code that is included in this letter and your date of birth will allow you to set up an account.

During your next office visit a staff member can sign you up for MyChart in the exam room. The process takes just a few minutes to complete.

The Everett Clinic patients can also call a MyChart Specialist at 425-258-3904.
The Polyclinic patients may contact the MyChart Help Desk at 206-320-6767 or toll free at 855-322-6767.

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Who do I contact if I have further questions?

Everett Clinic patients may contact Customer Service at 425-258-3904.
Polyclinic patients may contact the MyChart Help Desk at 206-320-6767 or toll free at 855-322-6767.

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How long will it take for my test results to be available online?

Most lab tests will be available for your review within 1-5 business days. Depending on the test the processing time will vary and not all testing results are available online.

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Why are certain test results not shared electronically?

Tests of a very sensitive nature, radiology, and pathology results are not released online. Contact your provider to check on results or to request they be posted.

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If some of my health information is not correct, what should I do?

This information comes directly from your medical record at your doctor’s office and your health information is reviewed and updated in your medical record during each visit. If something is inaccurate you can send a MyChart message to your provider or contact their office by phone so it can be reviewed and corrected as appropriate.

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If I send a message to my doctor’s office, when can I expect a reply?

You will generally receive an answer within 1 – 3 business days. Please contact your doctor’s office directly if the situation requires immediate attention. If this is an emergency, call 911.

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May I view a family member’s medical record?

Yes, you may, if you have access to your own medical record and have filled out the necessary proxy consent form and have it on file with us. This is called Proxy access and allows a parent (or guardian) to access a child’s record if they are under the age of 18; it allows for an Adult who has Power of Attorney over another to access those records; it allows Adult /Adult access (spouse to spouse)

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Where can I get a proxy consent form?

To print a copy of the proxy consent form, Everett Clinic patients go to www.everettclinic.com, click on “Patient Resource Center” in the upper right-hand corner of the page; then select “Medical Records & Privacy Information,”. Completed forms can be given to reception staff at your next office visit or mailed directly to:

The Everett Clinic
Health Information Management Dept.
3901 Hoyt Avenue
Everett, WA 98201

You can also ask for the proxy consent form at the reception desk.

Polyclinic patients can request a proxy consent form from their provider's office.

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May I ask questions regarding a family member from my account?

No. Your account only offers direct access to your personal medical record; therefore, communicating about another individual's information would become part of your health record. This information would not appear in the correct health record and could potentially impact medical care. To have access to another's medical record requires proxy access.

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Can my spouse and I share one account?

No. Due to the sensitive nature of medical information, each adult must have their own MyChart access. To have access to another’s medical record requires proxy access.

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Why does my ex-spouse have proxy rights to my child’s medical record?

The State of Washington recognizes both parents, legitimate (means father acknowledges paternity with the Department of Vital Records) and adopted. In the case of a divorce, regardless of who has custody, either parent is entitled to medical care information and may sign up for proxy access to the child’s online medical record unless there is a court order to the contrary (RCW 26.09.184).

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If I have a parenting plan in place, can I limit my spouse from access to my child's medical record?

You may not limit your spouse from access, unless you specifically have a temporary order prohibiting contact and/or restraining order which limit access to the child due to specific behaviors.
Everett Clinic patients need to provide this order in written format to the Health Information Management Department. Fax number is: (425) 339-5439.
Polyclinic patients need to provide this order in written form to your provider's office.

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Why do I not have complete access to the online medical record of my child who is between the ages of 13 and 17?

There are legal issues that pertain to accessing sensitive information regarding any child over the age of 12 years, 364 days of age.

In the State of Washington, a minor has the right to consent to release sensitive information that is included in the minor’s record. However, it is not possible to block sensitive information in the online record, so limited medical record access will be granted to parents with a child over the age of 12 years, 364 days. The parent can, however, request paper copies through a release of information These records will be sent to the parent(s), excluding any sensitive information. Sensitive information includes:

  • Substance abuse
  • Mental health care (age fourteen)
  • Pregnancy
  • STDs (Sexually Transmitted Diseases)
  • HIV/AIDS

Sensitive information may only be released to parents of minors between the ages of 13 and 17 if the minor signs a release that includes releasing any sensitive information.

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Why as a Foster parent or parent can I not have access to my child's online medical record when CPS has obtained custody?

When a court order for CPS guardianship has been put in place, the State than becomes the legal guardian of the minor child and has the only say in what information can and will be released, and to whom. All requests from the parent or foster parent should be forwarded to CPS.

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If I am caring for a minor child and am not the parent, why do I need proof of guardianship? (for example step-parent or grandparent)

The State of Washington recognizes the parent until such time that the medical organization has:

  • A copy of the guardianship papers from the court
  • A durable power of attorney signed by the parent giving another caregiver rights (such as a grandparent)

The clinic will need to have a written copy of either document, in order to comply with the proxy request.

Everett Clinic patients Health Information Management Department fax number is 425-339-5439.
Polyclinic patients submit the forms to your provider's office.

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How do I sign up for Proxy Access?

There are three types of Proxy access that are available at this time:

  • Adult / Child (Child MUST be under the age of 18)
  • Adult / Adult
  • Power of Attorney / Guardianship

To sign up for proxy access Everett Clinic patients may obtain one of these forms from the receptionist at your visit or download and print them from the www.everettclinic.com website. You may complete the form and leave it with the receptionist. The form and any accompanying papers (guardianship or POA) will be forwarded to the Health Information Management Department for completion of the process.
Polyclinic patients may request a form from your provider's office.

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May I sign up and at the same time request proxy access to my children's records?

You may. However, access to your children’s records will require more time to prepare. Please keep in mind that parents have limited access to children’s records online if they are between the ages of 13 and 17.

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I forgot my password. What should I do?

Click on the "Forgot password" link on the sign-in page to reset your password online.

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Where can I update my personal information (e.g. home address, e-mail, change password)?

Log into your account and go to the “Personal Info.” section to change your personal information.

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How do I get a new access code if mine doesn’t work, has expired, or was never received?

You can request a new access code at your next appointment, or Everett Clinic patients can call customer service at 425-258-3904 for more immediate assistance. After we verify your information, a new code will be issued.
Polyclinic patients may contact the MyChart Help Desk at 206-320-6767 or toll free at 855-322-6767.

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Is my access code my user ID?

No, your access code is not your Login ID or password. You will use this code only once to log into your medical record for the first time (The code will expire after you have used it or after 30 days). When you log into your medical record the first time, you will then be asked to create your own unique ID and password.

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Is my online medical record secure?

Yes. We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal IDs, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, our system uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session. Unlike conventional e-mail, all our messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

Our medical record system is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given to your health records and will never be sold or leased. Click here to review privacy practices

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I was logged out of MyChart, what happened?

We strive to protect your privacy and the security of your information. While logged into your medical record, if your keyboard remains idle for 15 minutes or more, you will automatically be logged out. We recommend that you log out of your session if you need to leave your computer for even a short period of time.

What do I need to be able to use my online medical record?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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What are the site requirements?

This site requires a minimum of Internet Explorer 11 or Safari 10, though we recommend the latest updated version of common browsers such as Internet Explorer, Mozilla Firefox or Google Chrome. Using other browsers or older browsers will result in unpredictable behavior, or may not work at all. For the best viewing experience we recommend setting your display color depth to True Color 24-bit (millions of colors) or higher, and a minimum screen resolution of 800x600 pixels (preferably larger). If you have issues with viewing the website with the above set-up, your browser may not have JavaScript enabled, or may be running incompatible add-ons.

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